Meezan Bank’s latest mobile app upgrade has received unexpected criticism from long-time users, who say the new version has made everyday banking more difficult instead of easier. The update, which aimed to offer a modern interface and improved features, has instead led to widespread frustration across social media and customer forums.
Many customers report that the new layout is less intuitive, making navigation slower and more confusing than before. A common complaint is the disappearance of saved beneficiaries, forcing users to manually re-add contacts they frequently transfer money to. For those who rely on quick and repeated transactions, this has become a major inconvenience.
Others say they are experiencing registration issues, login glitches, and delays in receiving verification codes. Users also highlight that payment histories, previously easy to locate, are now difficult to access or missing altogether.
For years, Meezan Bank has been praised for being one of Pakistan’s most reliable and user-friendly digital banking platforms. This abrupt drop in functionality has surprised many loyal customers, who feel the upgrade has disrupted banking routines that were once smooth and efficient.
Tech analysts believe these complaints reflect teething issues common in major app overhauls. However, they also stress the importance of user feedback in shaping future updates, especially for a bank that has built its reputation on trust and convenience.
Customers now hope Meezan Bank will quickly address the glitches, restore missing features, and refine the interface to bring back the seamless experience they were accustomed to.
