Zero Lifestyle is facing criticism from customers who claim they received poor products and unsatisfactory after-sales support. Two recent complaints shared by customers highlight problems with earbuds and a smartwatch.
One customer said their Rover Pro earbuds, bought for around Rs4,000, stopped charging through the case after about a year of use. The customer described the experience as extremely disappointing.
Another customer reported a more serious issue with a Zero Lifestyle smartwatch. According to the complaint, the watch developed a charging problem and was sent to the company through TCS for repair. The customer also paid an additional amount requested for a part not covered under warranty.
After waiting for several weeks, the customer said a different, cheap and used-looking watch was delivered instead of the original device. The customer claims repeated calls and emails did not resolve the matter.
Similar complaints about delayed repairs, defective products and customer support have also appeared on online review platforms.
Zero Lifestyle’s Rover Pro is currently listed on its official website for Rs3,499, with a large number of customer reviews.
Zero Lifestyle has not been independently confirmed to have committed the alleged wrongdoing.
