Ride-hailing service Yango has partnered with the Punjab Safe Cities Authority to improve safety for both passengers and drivers in Pakistan. The collaboration integrates the official 15 emergency police helpline directly into the Yango app, allowing users to get immediate assistance during emergencies.
With this new feature, riders and drivers can contact the police directly through the app. When a user makes an emergency call, Yango automatically shares critical information with authorities, including the live location, ride details, and vehicle information. This ensures that the police can respond quickly and efficiently, reducing response times during urgent situations.
In addition to police support, the system also provides access to ambulance services and the Virtual Women Police Station, offering specialized help for women and vulnerable passengers. Yango emphasized that the initiative is part of its broader commitment to creating a safer transportation environment, particularly amid current law-and-order challenges.
The company stated that integrating the 15 helpline into its app demonstrates how technology can strengthen public safety. By sharing ride information automatically with authorities, Yango ensures that help is never delayed, even if a passenger or driver cannot explain their location or situation clearly.
Industry experts say that this move could set a standard for ride-hailing safety in Pakistan, encouraging other platforms to adopt similar measures. Users have welcomed the initiative, viewing it as a practical step toward safer commuting in urban areas.
Overall, Yango’s partnership with the 15 helpline reflects a growing focus on combining technology with public safety, offering reassurance to riders and drivers alike.
