The Federal Ombudsperson for Protection Against Harassment (FOSPAH) has directed ride-hailing companies Yango Pakistan and InDrive Pakistan to submit evidence showing compliance with the Protection Against Harassment of Women at the Workplace Act 2010. The move comes after multiple passenger complaints related to harassment incidents involving drivers.
The notices were prompted by a recent case in which a man reported that his wife was allegedly harassed by a Yango driver. This incident triggered a review of both companies’ safety measures and protocols.
FOSPAH has now demanded that both firms provide documentation proving the effectiveness of their safety systems, including internal inquiry committees, Code of Conduct implementation, internal complaint mechanisms, driver vetting procedures, route monitoring practices, and in-app safety tools. They have also requested a three-year record of harassment cases and the actions taken against offenders.
Both Yango and InDrive have publicly stated that they maintain zero-tolerance policies toward harassment. They emphasized that any violation of their safety policies is treated with immediate action, including suspension or termination of drivers and cooperation with legal authorities when necessary.
This development highlights growing regulatory scrutiny on ride-hailing services in Pakistan, especially regarding passenger safety and women’s protection. Experts say such oversight is crucial as the use of ride-hailing apps continues to rise, and incidents of harassment remain a concern.
FOSPAH’s demand for detailed compliance records aims to ensure that companies not only have policies in place but also actively enforce them. Authorities stress that protecting passengers, particularly women, is a shared responsibility between regulators and service providers.
This step may set a precedent for stricter monitoring and accountability in Pakistan’s ride-hailing sector, encouraging safer travel for all users.
