A customer has shared their frustration after claiming to receive an empty parcel from the popular online shopping platform, Daraz. According to the customer, they filed a complaint and even provided video evidence of the unboxing process to support their claim. However, despite these efforts, Daraz’s Complaint Management team reportedly denied the refund request.
This incident has raised concerns among customers about the accountability and transparency of e-commerce platforms. Many believe that cases like these highlight the need for better customer service practices and stricter policies to ensure fair resolutions for complaints.
The situation serves as a reminder for e-commerce platforms to prioritize customer satisfaction and address grievances more effectively to maintain trust in online shopping.
